Last updated: October 17, 2026

We want you to be happy with every KIMWOLLD INC purchase. If something isn’t right, here’s how returns and refunds work.

1. 30-day return window

You may return most items within 30 days of delivery. Items must be unused, in their original condition and packaging, with all parts, hardware and manuals included.

2. Non-returnable items

  • Disposable or single-use items that have been opened (for example, plastic tablecloths)
  • Items that have been assembled, installed or used outdoors, unless defective
  • Gift cards and items marked final sale

3. How to start a return

Email sales@kimwolldinc.com with your order number, the item(s) you want to return and the reason. We will reply within one business day with a return authorization (RMA) and instructions. Returns sent without an RMA may be delayed or refused.

4. Return shipping costs

  • Our error — defective, damaged in transit or incorrect item: we provide a prepaid return label, or a replacement without requiring a return when appropriate.
  • Change of mind — you pay return shipping. Original shipping charges are non-refundable. If your order qualified for free shipping, the actual outbound shipping cost may be deducted from the refund.

5. Return address

Approved returns go to: KIMWOLLD INC, Returns Dept., 6977 Gayle Lyn Ln, Colorado Springs, CO 80919, United States. We recommend a trackable shipping method.

6. Refunds

Once your return arrives, we inspect it within 2 business days and email you the result. Approved refunds are issued to your original payment method within 5 business days of approval. Your bank or card issuer may take an additional 3–10 business days to post the credit. Items returned used, damaged or incomplete may receive a partial refund.

7. Exchanges

The fastest way to get a different item is to return the original for a refund and place a new order. For a replacement of a defective item, just let us know.

8. Damaged or defective items

Report shipping damage within 7 days of delivery and manufacturing defects within 30 days, with photos, to sales@kimwolldinc.com.

9. Contact

+1 (719) 280-4812 · sales@kimwolldinc.com · Monday–Friday, 9:00 AM–5:00 PM Mountain Time.