Last updated: October 17, 2026
This policy explains how KIMWOLLD INC (“KIMWOLLD,” “we,” “us”) processes and delivers orders placed on kimwolldinc.com.
1. Shipping area
We ship to street addresses and P.O. boxes in the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses or international destinations. Large items such as desks, file cabinets and deck boxes cannot be delivered to P.O. boxes.
2. Order processing
Orders are processed and dispatched within 1–2 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed after 2:00 PM Mountain Time, on weekends or on holidays begin processing the next business day. During peak seasons, processing may take up to 3 business days; we will email you if your order is delayed.
3. Shipping rates and delivery times
| Order subtotal | Method | Cost | Estimated transit |
|---|---|---|---|
| $49.00 or more | Standard Ground | Free | 3–7 business days |
| Under $49.00 | Standard Ground | $6.95 flat rate | 3–7 business days |
Delivery estimates start after dispatch and are not guaranteed. Carriers include USPS, UPS, FedEx or regional carriers, chosen to get your order to you efficiently.
4. Tracking
When your order ships you will receive an email with the carrier and tracking number. Tracking may take up to 24 hours to update.
5. Address accuracy
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us as undeliverable, we will contact you to reship (shipping charges may apply) or issue a refund of the product price.
6. Lost, damaged or missing items
If your tracking shows delivered but you cannot find the package, please check with neighbors and your local carrier, then contact us within 7 days of the delivery date. If your order arrives damaged or incomplete, email sales@kimwolldinc.com within 7 days with your order number and photos of the item and packaging. We will send a replacement or refund at no cost to you.
7. Split shipments
Orders with multiple items may arrive in more than one package. You are never charged extra shipping for a split shipment.
8. Taxes
Sales tax is calculated at checkout based on the delivery address where required by law.
9. Contact
KIMWOLLD INC, 6977 Gayle Lyn Ln, Colorado Springs, CO 80919 · +1 (719) 280-4812 · sales@kimwolldinc.com · Monday–Friday, 9:00 AM–5:00 PM Mountain Time.